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Privacy Policy

Introduction

Martin Campbell Design & Build is committed to safeguarding the privacy and security of personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or engage our renovation services. By accessing our website, submitting an enquiry or entering into a contract with MCDB, you accept the practices described below.

Information Collection

  1. Personal details such as your name, postal address, email address and phone number are obtained when you complete our contact form, request a quotation or correspond with us.

  2. Project details including property address, design preferences, renovation goals and budget are gathered during consultations, site visits and design discussions.

  3. Payment details such as bank-transfer or card information are requested only for invoicing deposits and progress payments. Full card details are never stored on our servers.

  4. Usage data such as your IP address, browser type, pages visited and time spent on the site are captured automatically through cookies and analytics tools.

Use of Information

We use your information to prepare quotations, arrange site visits, manage contracts and coordinate trades. It also enables us to respond to enquiries, provide progress updates and deliver customer support throughout your project. If you have given consent, we may send design news, renovation tips or promotional offers; you can withdraw this consent at any time. Website analytics help us understand visitor behaviour so we can improve both our online content and our services. Project records and client feedback allow us to tailor recommendations more accurately and conduct market research.

Information Sharing and Disclosure

Your information is shared only in limited circumstances. Trusted trades and service providers receive the minimum details necessary to perform tasks such as plumbing, electrical work or cabinetry. Professional advisers—including accountants, insurers and legal advisers—may access information when required for business administration or compliance. We will disclose information to courts or regulators only when compelled by law. If MCDB is ever sold, merged or restructured, client information may transfer as part of that transaction; should this occur, you will be advised and your data will remain protected.

Data Security

We apply physical, electronic and managerial safeguards to protect personal information against unauthorised access, alteration or disclosure. Although no online method is completely secure, we follow industry best practice and never keep complete credit-card numbers.

Your Rights

You may request access to the personal data we hold about you and ask us to correct inaccuracies. You may also request deletion of your data except where we must retain it for legal or contractual reasons. Marketing emails always contain an unsubscribe link, and you may also opt out by contacting us directly.

Cookies

Our website uses cookies and similar technologies to provide core functionality and analyse traffic. You can disable cookies in your browser; however, doing so may affect the way some features work.

Contact and Feedback

We may contact you when a project is completed to request feedback or to highlight your renovation as a case study. If you would prefer not to be contacted for these purposes, please inform us.

Use of Project Photos and Videos

With your express consent, MCDB may use before-and-after images, video footage and testimonials for our portfolio, social media channels or other marketing material. You can withdraw consent at any time, and we will remove the content promptly.

Retention of Personal Information

Personal information is retained for the duration of your project and thereafter only as required to meet warranty obligations, comply with tax and legal requirements, resolve disputes and enforce contracts.

Compliance with Australian Privacy Law

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, which regulate the collection, use, disclosure and storage of personal data.

Changes to This Policy

MCDB may amend this Privacy Policy when business practices or legal requirements change. Any updates will be posted on our website with a new effective date. Continued use of our services after a change signifies acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: info@mcdesignandbuild.com.au

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